PRODUCT / PRICING
Tariffmatch can provide a direct link between a product / pricing team through to the sales team and on to the potential or existing customer.
As an example, take the scenario whereby an account manager has secured a bill from a significant customer however the rates he has to offer are not competitive.
The account manager can run a Tariffmatch report and submit it to the special pricing team who will be able to see exactly what the customer is being billed for every destination across all time bands. This eliminates any guess work and allows the pricing team to create a tariff that can produce an exact, agreed saving for the account manager to present and hopefully win the business.
Tariffmatch can also eliminate the danger of issuing a tariff that returns an unacceptable margin. Many of our customers include a “buy price” tariff for the exclusive access and use of authorised pricing individuals so that they can run a newly created bespoke tariff against a specific bill as well as the buy price to instantly check the margin.
We launched the Tariffmatch tool at the end of January 2007.
I have subsequently completed a full review of the service consisting of:
- Feedback from Account Managers that have used the service
- A questionnaire to all Account Manager users
- Managing the users and reports on a monthly basis
In summary, the service has been a great success. The majority of Account Managers have used the service at least once. The contracts secured have surpassed that stated in the business case as well as time saving efficiencies provided for Pricing, Products and Sales.
Overall this tool will enable ntl:Telewest Business to continue delivering superior customer service as a Next Generation Network provider.
Brent Lees, Product Manager, ntl:Telewest Business
May 2008